Support Policy

The basic support plan is available free-of-charge to all users who have registered for an official account.

The plan covers a variety of service channels and content for you to easily get started on Azmora.

Having support for your purchased items means that the seller will be available to you,  to iron-out any potential issues you have in using the item.

Read the item documentation first

Many support queries and technical questions will already be answered in supporting documentation such as FAQ's and comments from previous buyers. We also make sure that The majority of items sold on AZmora Market have documentation included so always check the included information and if you can’t find the answer you’re looking for then consider whether the author might be able to help.

The item support period

A supported item includes item support for various periods from the purchase date as per seller support policy. During this period, the author is expected to be available to provide the item support service. Response times by authors can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided.

If you’re about to purchase the item, you’ll have the option to purchase extended item support as per seller policy.